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Q1. Where can I get a copy of the software CD?
Q2. How do I install this software program onto my computer?
Q3. Where are the individual job files? How do I retrieve them?
Q4. After reloading the program, how do I restore my old job files?
Q5. Should I delete my old data after restoring my old job files?
Q6. How can I select and price a system without doing a load calculation?
Q7. Can I balance a system using another brand of condensing unit?
Q8. How do I change my default information?
Q9. How can I change from one Heatcraft Refrigeration brand name to another?
Q10. How do I get the Job Information window to reappear on my screen?
Q11. I lost my users' manual. Where can I get another?
Q12. How do I update the program's product and pricing information?
Q13. Can I download my customer data from another software's file?
Q14. Why can't I get to the "wall loads" tab from the first screen?
Q15. How do I input additional doors?
Q16. What size door is used for the glass doors?
Q17. What is the basis for the dock door loads?
Q18. Can I see the breakdown of the load calculation by load sources?
Q19. How can I modify the database information on products?
Q20. How do I select other equipment models?
Q21. If equipment options don't show, how do I get them to appear?
Q22. Is it possible to add more options to a quote than those in the database?
Q23. Can the printout indicate net pricing?
Q24. How do I copy the job file for other scenario evaluations?
Q25. Why does "my" other data change when I change the ambient value?
Q26. Can I fax the load and equipment selection printouts at the same time?
Q27. I keep losing my job. How do I save it?
Q28. What do I do when the program gives me fatal errors and locks up my computer?

 

Q1. Where can I get a copy of the software CD?
A1. The software is only available from Heatcraft Refrigeration Products Sales Representatives. Please contact your local Heatcraft Refrigeration Products Sales Representative to obtain a copy. back to top

Q2. How do I install this software program onto my computer?
A2. First, check the minimum system requirements:

• IBM compatible PC
• 486 processor or greater
• 8 MB of RAM or greater
• CD-ROM drive
• 40 MB available hard disk space
• SVGA monitor
• Mouse
• Windows™ 95 or later

Next, insert the installation CD into the CD drive. Then:

• Launch Windows™ Explorer or "My Computer"
• Select appropriate drive containing installation CD
• Double mouse click on "Install ProBox" file icon
• Follow the on-screen instructions to install program
  

Q3. Where are the individual job files, and how do I retrieve them?
A3. The files are kept inside the software; not as a separate file.
Just click on the List icon to see the job table content.

Clicking on the column headers will sort the table by that column.
Double clicking on the file will bring it up into the Job Information window.

Q4. After reloading the program, how do I restore my old job files?
A4. If you want to restore your files from a previous install:

• Launch the program
• Select Restore User Data from the Admin menu routines
  
• Choose which user modified tables you wish to restore from the list
  
  Job Table is your quote/job files.
  Mouse click on Restore Data button to retain old files.
• Files/tables should be re-indexed and packed after the restore process
• Select Reindex / Pack Tables from File menu routines
  
  
• Click ALL
• Click Pack
• Click OK

Q5. Should I delete my old data after restoring my old job files?
A5. Only if you need to save disk space and you are 100% sure you will not need the data again.

Q6. How can I select and price a system without doing a load calculation?
A6. First, indicate the correct room and outdoor ambient temperatures in the General Information window.
Then, just click the Equipment Selection tab to open that window:

• Enter the desired load requirement (Total Requirements – BTUH)
• Enter the desired TD or RH (Coil TD or Room RH)
• Refine your equipment selection (Type, Defrost, and Suction Line Loss)

Note: Only the "Equipment Selection Report" can be used to printout your results.

Q7. Can I balance a system using another brand of condensing unit?
A7. No! This software is designed to only balance systems with equipment in its database. Since only Heatcraft Refrigeration models are in the database, only Heatcraft Refrigeration systems can be balanced.

Q8. How do I change my "default" information?
A8. First, enter the data you want to be used as your user default into the "Your Information" area of the General Information window.
Next, click on the Set as Default button.

Each time you open a new file, that information will be used by default.

Q9. How can I change from one Heatcraft brand name to another?
A9. First, select StartUp Form routine from Help menu.


Next, click to check the box to "Allow changes on restart" and Exit.
Then exit the program completely and restart it.
Follow directions on restart to select brand.

Q10. How do I get the Job Information window to reappear on my screen?
A10. If you ‘lose’ the Job Information window, you can retrieve it from the data tables. Select Job Data from the Data menu items (it will be darkened if selectable).

Q11. I lost my users’ manual. Where can I get another?
A11. There are several places you can get the users’ manual. There is an electronic copy of the manual on the installation CD. Another electronic copy was also copied onto your computer with the program. A copy of this electronic file can be downloaded from our website. All of these electronic files are PDF files with the file name UsersManR3·2.pdf and require Adobe Reader to open the file. A copy of Adobe Reader is also on the installation CD and copied onto your computer. The latest version of Adobe Reader can also be downloaded free at www.adobe.com. Adobe Reader must be installed onto your computer to open the file.

Q12. How do I update the program’s product and pricing information?
A12. Updates are available from several different sources:

• Heatcraft Refrigeration Products website – download just the files that have changed*
• Our Sales Reps– email attachment of changed files*
• Registered users – automatic CD mailing (entire program)

*For the first two methods, a self-extracting zipped file is provided which will replace only those files that are being updated.
 

Example for Update2003.exe:

• Click on OK button to get extractor
  
• Indicate folder (factory defaulted)
• Click on Unzip button
  
• Files extracted into "data" folder
• Then start/run the program. Select StartUp Form routine from Help menu.

Next, click to check the box to "Allow changes on restart" and Exit.

Finally, exit the program completely and restart it.
Follow directions on restart to select brand.

Q13. Can I download my customer data from another software file?
A13. No. The database is not compatible with other "contacts" software formats.

Q14. Why can’t I get to the "wall loads" tab from the General Information screen?
A14. When you start a new load, the program opens with the General information screen and requires certain information to establish job "default" values. This is explained in the window special features help by clicking on the green "?".

Minimum data is needed for the following items before the program allows the other load source tabs/screens to be selectable for changes to factory defaults:

• Ambient Temperature: factory default is 95°F.
• Room Temperature: factory default is 35°F.
• Dimensions: room length, width and height

Q15. How do I input additional doors?
A15. In the "Air Infiltration/Doors" window, you can open additional input fields for more doors by right clicking inside the "Number of doors" input box. This will open one more set of field for another door. Up to 3 more doors can be added.
This is explained in the window special features help by clicking on the green "?".

Q16. What size door is used for the glass doors?
A16. The typical 30" x 66" glass doors are considered with anti-condensate heaters and double glazed (coolers) and triple glazed (freezers) panes.

Q17. What is the basis for the dock door loads?
A17. The factor is based on 3" gap along one side of the dock seals as estimated by the dock seal manufacturers for a 10 ft. door. Air velocity method of calculating load of infiltration is then calculated for the actual temperature difference of "active" doors.

Q18. Can I see the breakdown of the load calculation by load sources?
A18. Yes, by clicking on the "SL" (Summary Loads) button on the icon bar.

Q19. How can I modify the database information on products?
A19. First, click on Data task and select Products routine.

This will open a screen for editing the "products" database.
You can modify, add, sort and delete items in this database from this screen.
Note: The other databases listed in the Data task menus can also be modify this way.
The load calculation and equipment selection screens are actually the editing screens for the "Job Data" table or database.

Q20. How do I select other equipment models?
A20. On the "Equipment Selection" screen, there are ‘drop-down’ arrows next to the model numbers to open a selection window for alternate selections.

• Changing the "Type" of condensing unit from Outdoor to Indoor or changing the "Defrost" from Air to Electric will change the models available to select
• The alternate selection data indicates a baseline capacity reference and pricing for various voltages available on the models, which are within the range of units
• Selection range factory defaults are ± 15% of the required load
• This range can be changed by clicking on the "+" button above the model
• The selection range can also be "reset" back to ± 15% by the click of a button
  
  
• Under each model is also an "Options List" button to display available options (clicking on this button will display all the ‘standard’ options/accessories available for this model)
  

Q21. If equipment options don’t show, how do I get them to appear?
A21. This may require the databases to be reindexed and packed.

• Select Reindex / Pack Tables from File menu routines
  
• Click ALL
• Click Pack
• Click OK

Q22. Is it possible to add more options to a quote than those in the database?
A22. Yes, by right mouse clicking into the last open option Description field.

• An option can be added for this current equipment selection only
• The user can add a description and a LIST price for this option
• This option vanishes for any further models or options selections
• The user is solely responsible for any options added in this manner

Q23. Can the printout indicate net pricing?
A23. Yes, by right mouse clicking on the "List Each" pricing header.

• This changes the pricing header to "Net Each" and "Net Total" and adds two "M" buttons for the list to net multiplier
• One of the "M" buttons is for the condensing unit and the other for evaporators
• Double clicking on the "Net Each" pricing header will return List prices.
  

Q24. How do I copy the job file for other scenario evaluations?
A24. By clicking on the "copy" icon, a complete duplication of the current job will be created.

Q25. Why does "my" other data change when I change the ambient value?
A25. The values from the "General Information" screen are used to determine the factory defaults for the values of the other load source tabs. Ambient is one of those values on the first screen. Changing it will recalculate factory defaults used for wall temperature loads, infiltration air temperatures and condensing unit values.

Q26. Can I fax the load and equipment selection printouts at the same time?
A26. Yes. Most computers with a modem are capable of have faxing software, which is selectable from the printer choices when setting up your printer type for printouts. The same is true of Cold Solutions (ProBox).

Q27. I keep losing my job. How do I save it?
A27. The files are kept inside the software; not as a separate file. Just click on the List icon to see the job table content.
Clicking on the column headers will sort the table by that column.
Double clicking on the file will bring it up into the Job Information window.
To prevent overwriting the job you just completed, you should click on the new job icon.
This will save your previous job and begin a new job with a 'clear' database.

Q28. What do I do when the program gives me fatal errors and locks up my computer?
A28. Reload the software from the installation CD. Your database files will be saved in a special folder for retrieval if you wish to restore your previous files.
If the program continues to have problems, the Visual Fox Pro DLL files may be corrupt. These files are not re-installed during a reload of the program.

• Removal of these files prior to reloading the program will allow the installation to re-install these DLL files Visual Fox Pro provides for the program. These files reside on your hard drive in the C:\windows\system\ and are named:
  Vfp500.dll
  Vfp5enu.dll
  Vfpodbc.dll
  Vfpodbc.txt
  Vfpole50.dll
  
• To delete the files, you will need to locate them using Windows Explorer.
  1. RIGHT mouse click on Start button on menu bar at bottom of your screen.
  2. LEFT mouse click on Explore.
     (the screen you see will put you looking into the Start Menu folder)
  3. Scroll down a couple of lines in the left window until you see System folder
     (for some versions of Windows, you may need to look in System32 folder)
  4. LEFT mouse click on System.
     (the screen on the right will now show all of the files in the System folder)
  5. LEFT mouse click on any file (not a folder) and type V on keyboard
     (the screen now should have the first file beginning with V shown at bottom)
  6. Scroll down several lines until you see the first Vfp file
     (if you only see Vfpodbc file, you will need to change your view options).
     If you do not see all 5 Vfp files:
     1. Choose Options from the View menu,
     2. then choose "Show all files" in the view tab.
        (this should make all files visible in step 6)
  7. LEFT mouse click on first file to highlight it.
  8. While holding down the Shift key, LEFT mouse click on the last Vfp file.
     (now you should have 5 files with the names indicated above highlighted)
  9. Delete all five of these files.
     (press delete key on keyboard or select Delete from File menu)

Reloading the program from the CD will now re-install the Visual Fox Pro DLL files.
If problems still continue, you may not be able to use your restored files.