Warranty
Heatcraft Refrigeration products are built to last with durable materials and construction. For added reliability, Heatcraft Refrigeration components feature some of the best warranties in the industry, guaranteeing years of reliable performance.
Warranty Terms
Warranty Coverage
Frequently Asked Questions
Q: What is Heatcraft Refrigeration’s standard warranty?
Q: How do I know if my Heatcraft Refrigeration unit is in warranty?
Q: How do I submit a warranty claim?
Q: How do I get a warranty claim form?
Q: How do I return material (defective/new and unused)?
Q: Who do I contact to service my Heatcraft Refrigeration equipment?
Q: How do I get an “in-warranty” replacement part?
Q: How do I locate an authorized Heatcraft Refrigeration wholesaler?
Q: How can I check the status of a warranty claim once submitted?
Warranty FAQs
Q: What is Heatcraft Refrigeration’s standard warranty?
A: All units sold by Heatcraft Refrigeration Products are covered under the standard catalog warranty. The basic terms of the standard catalog warranty is as follows:
Products warranted for one year from date of original installation, or eighteen (18) months from date of original shipment, from Heatcraft Refrigeration Products, whichever occurs first.
Replacement parts used on equipment past warranty terms are warranted for 1 year from date of installation
View Warranty Coverage for more detailed information on the standard catalog products warranty
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Q: How do I know if my Heatcraft Refrigeration unit is in warranty?
A: Contact Heatcraft Refrigeration Product’s warranty department at (800) 537-7775 with the model and serial number of the equipment that was serviced along with the equipment’s original installation date
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Q: How do I submit a warranty claim?
A: Warranty claims should be submitted to the original purchaser of your Heatcraft Refrigeration Products equipment. If assistance is needed to identify the equipment’s original purchaser you can contact Heatcraft Refrigeration Product’s warranty department at (800) 537-7775 with the model and serial number of the equipment that was serviced.
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Q: How do I get a warranty claim form?
A: Heatcraft Refrigeration Product currently does not have a warranty claim form. Instead, all warranty claims for Heatcraft equipment are processed through the original purchaser of the equipment serviced.
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Q: How do I return material (defective/new and unused)?
A: The original purchaser must receive written permission from Heatcraft Refrigeration Products to return the product. Contact the Heatcraft Field Sales Representative or a Heatcraft Refrigeration Product’s warranty representative at (800) 537-7775.
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Q: Who do I contact to service my Heatcraft Refrigeration equipment?
A: Heatcraft Refrigeration Products does not have authorized service contractors. A qualified refrigeration service contractor of your choice is permitted to service Heatcraft equipment as needed. All service contractors should contact Heatcraft Refrigeration Products warranty department to confirm warranty status prior to beginning any service related work
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Q: How do I get an “in-warranty” replacement part?
A: You can contact Interlink Parts for in-warranty replacements using one of the following:
By phone at (800) 686-7278 between the hours of 7:30 AM to 4:30 PM Central Time or by email at interlinkparts@heatcraftrpd.com
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Q: How do I locate an authorized Heatcraft Refrigeration wholesaler?
A: You can locate authorized Heatcraft Refrigeration Products parts wholesalers in your area by using one of the following:
By contacting a Heatcraft Refrigeration Products Customer Service Representative at (800) 537-7775 between the hours of 8:00 AM to 5:30 PM Eastern Time or by clicking one of the various wholesaler links found on Heatcraft Refrigeration Products Warranty Webpage
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Q: How can I check the status of a warranty claim once submitted?
A: You can contact Heatcraft Refrigeration Product’s warranty department at (800) 537-7775. Make sure to have your Heatcraft equipment serial number handy for reference purposes.
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